Contact & Complaints

1. Purpose of This Page

This page explains how you can contact Binaryll and how we handle complaints. It applies to Account support, Quiz issues, Token Purchases, privacy questions, accessibility concerns and general enquiries.

Please read this page alongside our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Token & Credit Terms and Acceptable Use Policy.

2. Contact Categories

Support Requests

Use our Support Email for help with:

• Account-access problems;
• Login or password concerns;
• Quiz gameplay issues;
• Missing Tokens;
• Lifeline errors; and
• Technical website problems.

Support Email: support@binaryll.com

General Enquiries

Use our Info Email for:

• General business questions;
• Website information;
• Partnership or media enquiries, where applicable; and
• Non-urgent requests.

Info Email: info@binaryll.com

Payment, Token and Refund Enquiries

Contact Support for questions about:

• Token Purchases;
• Duplicate payments;
• Missing Token allocation;
• Refund or cancellation requests; and
• Payment disputes or chargeback concerns.

Please include your registered email address, order reference, transaction reference, date of Purchase and a clear description of the issue.

Privacy Enquiries

You may contact Binaryll to request access to, correction of, deletion of or restriction on the use of your personal information. You may also contact us with questions about cookies, marketing preferences, data handling or the use of a child's personal information. Please read our Privacy Policy for further details.

Privacy requests may require reasonable identity verification before we can respond.

Intellectual Property and Content Reports

You may report copied Quiz Content, copyright concerns, trademark issues or alleged infringement on the Platform. Please provide enough information to identify the relevant Content, including the relevant link, Account or Quiz reference, a description of the issue and any supporting evidence of ownership or authority.

3. How to Submit a Complaint

Complaints should be submitted in writing using the contact form on this page (choose "Complaint") or by email to support@binaryll.com .

To help us investigate, please include:

• Your full name;
• Registered email address;
• Account name, where applicable;
• Order or transaction reference, where relevant;
• The date the issue occurred;
• A clear explanation of the complaint;
• Relevant screenshots or supporting information; and
• The outcome you are seeking, where appropriate.

Please avoid sending unnecessary sensitive personal information.

4. Complaint Handling Process

Binaryll will acknowledge a complaint. We will review the available information, investigate the issue and may request additional details where necessary. And then we will provide an outcome or progress update. Complex, technical, payment or privacy matters may take longer to investigate. If additional time is needed, we will explain the reason and provide an estimated response date.

Where appropriate, Binaryll may resolve an issue through Account support, Token restoration, correction of records, technical assistance, refund review or another suitable solution.

5. Payment and Refund Complaints

Please contact Binaryll first if you have a payment concern, missing Tokens, duplicate charge, cancellation request or refund query.

We may review Account records, transaction records and technical logs to investigate the matter. Refund eligibility is governed by the Refund & Cancellation Policy.

You retain any lawful right to raise a payment dispute with your payment provider where appropriate. Fraudulent or abusive payment claims may result in Account restrictions, subject to applicable law.

6. Privacy Complaints

Binaryll reviews privacy concerns in accordance with the Privacy Policy and applicable data-protection laws.

If you are dissatisfied with our response to a data-protection concern, you may have the right to complain to your local data-protection supervisory authority.

7. Behaviour When Contacting Binaryll

Please communicate respectfully with Binaryll's support team.

Binaryll may restrict abusive, threatening, discriminatory, spam or fraudulent communications. However, this will not prevent a User from exercising legal rights or making a legitimate complaint.

8. Changes to This Page

Binaryll may update this page when its support process, contact details, services or legal obligations change. The updated page will display a revised Last Updated Date. Updated contact details will be published promptly.

9. Contact Us

We are here to help with your Binaryll Account, Quiz experience, Tokens, payment concerns and general enquiries. Please contact us using the most suitable option below:

Binaryll Ltd
Website: binaryll.com
Support Email: support@binaryll.com
Info Email: info@binaryll.com
Registered Address: Themistokli Dervi, 6, Flat/Office D4, 1066 Nicosia, Cyprus